Frequently Asked Questions

Where are you located?

Our kitchen is in Somerset West.

Can I phone you and place an order?

We would love nothing more than to chat with you over the phone, but we will be cooking (or delivering) and you will be on speaker phone and we may just not have a pen nearby. Should you be uncomfortable ordering online, please reach out via our Contact Us page and we’ll gladly assist.

Why do you not deliver to areas outside the Cape Winelands?

In order for us to keep the retail cost down, we need to limit the single-use insulated boxes used to keep frozen things frozen during transit. For now, we are focusing on providing the best product at a competitive price. Click here for more info on deliveries.

How do I pay for my order?

There are several ways to pay. The quickest and most convenient is by Credit Card. We are integrated with PeachPayments and accept Visa, Mastercard, American Express and Diners Club. You can also pay via bank transfer or Instant EFT through Ozow. Cash is also good – but not bronze coins or crumpled green notes though.

Is cereal soup?

If you eat it out of a retro 70’s cup, then yes.

Can I collect my order?

Sure! You need to contact us and arrange this as we may not be available, and we do not have a gate buzzer (best decision ever!).

What is the minimum amount I need to order?

There is no minimum order, but your order needs to be over R600 to qualify for free delivery. Click here for more info on deliveries.

Why are your family meals more expensive than similar items at some retail outlets?

Short answer - because we use premium produce. We know exactly where our fruit and vegetables come from. We also know exactly where our meat, poultry and dairy products come from.

I placed an order online and only now realise that you do not deliver to my area. What do I do?

Oh no! We are constantly looking at expanding our delivery areas and cannot wait to deliver to your area. For now, please contact us with your order number and we will assist in processing a refund*.

*There will be admin charges as we incur charges from third-party payment gateways for each transaction and refund.

Are there any nuts in your dishes?

No. Although we do not use any nuts during any stage of our cooking, we do use products that are produced in facilities that may also process nuts. We cook in our kitchen and our own kids love peanut butter, so it is not a nut-free environment.

What do I do if an item is damaged?

Duct Tape can fix everything. But if you received this item from us, then please contact us immediately and we will sort it out by either refunding or replacing it.

How long is a piece of string?

Next question please…

Why is everything frozen?

After cooking and packaging, we freeze the products to ensure freshness – to lock in the goodness so to speak. You will receive your delivery frozen and it is important that you get all the yummy MangoMeals to the freezer asap.

Should I defrost the food first?

Do not defrost the Babies and Toddler Range first. Because there are no preservatives or stabilisers, the best results are achieved by heating in a microwave directly from frozen. Trust us, we’ve done this a few times…  

The Family Range is more forgiving and can be defrosted before heating in the oven.

Why do you use plastic tubs?

Because tubs are brilliant for storing other things too. These BPA-free and microwave-safe tubs are completely recyclable. We are also happy to collect any empty tubs during your next delivery.

It has been x number of days, and I still haven't received my order. What now?

Please don't enquire on social media for a status update on your delivery - we do not want to (and are not allowed to) share your order information on a public platform.

What we do want to do is make you happy - please contact us with your order number and we will provide you with an accurate update.

Hungry?